As a service and product based company, we provide many solutions to meet our client's needs. For any business, it's easy to go day in and day out doing what you do. It's important to remain conscientious of the level of service you provide and to put yourself in the client's shoes. You can't always stop what you are doing to address another inquiry but you have to determine the level of importance and sense of urgency. Without client's, you wouldn't be in business.
Will recently assisted one of our long time retail clients with a credit card processing issue. With Will's expertise and level of committment as an Intuit Premier Reseller and Advanced ProAdvisor Consultant, he is able to escalate issues to Intuit on our client's behalf and be their liaison.
There is a company that emails surveys to our clients after they've purchased product from us and/or we have provided our professional services to assist them with their business needs. We'd like to share one that we received today because it truly speaks to the level of service that we strive to provide every day.
"I can't say enough about EMS. The sense of urgency, commitment to solutions, everything. The best money I have ever sent is every penny with EMS. If you want it done right the first time (and this is how I met them 10 years back, I had someone NOT do it right the first time) hire EMS. The most competitive rates (always less than I expect) and the most reliable service - by far. As a former business consultant for a large consulting firm, I can say the work ethic of EMS is unparalleled and I ALWAYS have them on speed dial...fortunately because they are so thorough...the times I need them are few and far between and mostly when I am ready to improve and upgrade my technology!" Jamara, owner of Pumpkinheads