We have a client who uses QuickBooks Financial 2012 and QuickBooks Point of Sale. They are soon to start their inventory and asked the following:

Hey Will,
I don’t want to close the store for inventory. I would rather do it by Vendor or Department. So my question is: can I just use “Quantity Adjustment Memos” to accomplish this instead of “Start Physical Inventory”.

I am assuming that I cannot run the Physical inventory from my computer upstairs while the store is open for business downstairs. Most of the counting will take place after hours but there are Vendors that only have a few items so I want to count them during regular business hours if possible. Thank you!

Will’s response: You can start a physical inventory and still have the store open. What happens is that if something changes during the inventory, it flags that item for later adjustment.  Go into the start physical inventory and save a change.  That sets the flag.

A QuickBooks user who owns a full service landscape design, install and maintenance company that also has a retail company is requesting to run a detail sales report in QuickBooks. He asked the following of Will:

Hi- At the end of the day I am wondering if you have a report (or can make one) that has the below information (at a minimum) and what this report would cost me?  Thanks for your timely response.

Receipt #        Item #        Item Description        Sales Amount        Cost        Sales Tax        Date        Promo Code

PS- the information does not need to be in this particular order.

Will’s answer: The Sales detail report gives you everything you need except the cost, which I am sure is the main reason you want this report. The Item Summary Report gives you the sales and cost, but not the receipt #, tax or promo code.  There is a plug in to plug data in to Microsfot Excel or Access but not sure that all of the data fields are available. I also…

We've got another busy week planned. Will was on the phone this morning performing remote QuickBooks POS assistance for a client located north of LA County who did not require Will to do the work onsite. The company provides salon services for the general public so it’s imperative that their POS system is accurately configured and the staff is properly trained on how to use it. This afternoon, Will installed QB Pro 2012 at a client’s natural foods retail store in San Diego. Middle of this week, he is going to provide onsite support & training with a client just south of Los Angeles who utilizes both QuickBooks Enterprise Solutions and Point of Sale. They requested him to do this work onsite. And on Friday, Will is scheduled to perform a POS installation for a San Diego based retail company that is opening a second location. It’s exciting to help companies with their growth and expansion.


Will is leaving this weekend to teach at the upcoming annual Joe Woodard…

Get the sales, inventory and customer information that helps you understand your business so you can make better business decisions. QBPOS + GoPayment gives small retailers mobile payments without sacrificing the powerful tools they need to run their store. This is a major move as Intuit continues to enable their 8 million customers to use GoPayment and reinforce Intuit’s SMB cloud platform.

Some of the new functionality 
–     New Welcome to QuickBooks Point of Sale pop up screen
•      Can be hidden if not needed
•      Quick links to common tasks
•      Link to mobile sync demo

Some of the new features
–     In 2013, the new function is called In Progress
•      You can see how many activities are In Progress
•      You can easily switch between In Progress activities
•      Much improved Quick Picks

Mobile Functionality:  POS goes mobile! Ring up sales on smartphones and tablets —in store. . . in the field…

Question from a client:Why are POS inventory adjustments classified as an EXPENSE?

Answer from Will English: That is by default.  You can change the account where it posts by going to Company Preferences and Accounts under the Financial Section.  You can also change the POS adjustment account to a COGS account in QBF if you wish and it will maintain the connection.  One thing to consider is that if you have a negative expense that means you are receiving incorrectly.

Question from a new QBPOS User: This is only my second day using QuickBooks Point of Sale (QBPOS). I just did a return as a cash refund instead of on the customer's credit card for a phone order. How do I fix that?

Answer from Will English: Assuming that you are using Intuit's merchant account, you will do a return receipt and use the customer credit card # just like you did for the sale.  Otherwise, the customer credit card will not be refunded.  Now this leaves the problem with the cash refund as now your cash drawer will be off.  To fix this, copy the receipt, change the date to the date of the refund "sell" the item and take cash. Then your cash will be correct and your customer will have their refund.

English Management Solutions, Inc. will be closed on Monday, May 28, 2012 in observance of Memorial Day. We will return on Tue. for regular business hours. If you have an urgent QuickBooks and/or Bookkeeping need, please email us at info@englishmgmt.com or call 877-467-0451, press 0 and you will be routed to the available representative. If the matter can be resolved after the holiday, we will assist you at that time.

Memorial Day is a day of remembering the men and women who died while serving in the United States Armed Forces. It typically marks the start of the summer vacation season. Many people celebrate by attending parades, visiting cemeteries and memorials, and enjoying a barbecue with friends and/or family.

No matter how we celebrate this day, let’s not forget the men and women who have sacrificed their lives as well as those who have retired from the armed forces and the soldiers who are currently serving so that we can continue to have…

Learn QuickBooks Point of Sale from a leading expert, Will English! Our next class is on Tue. June 5th from 9am-1:30pm. Don't miss this opportunity to join via webinar or in person at our San Diego office. See our Seminars page for all of the details and to register.

Intuit is transforming their Solution Provider program (ISP). It is transitioning into a new multi-tiered Intuit Reseller Program. We are pleased to announce that because of our level of knowledge, customer service, and sales volume, we are an Intuit Premier Reseller. The Premier Level is the top tier within the Intuit Reseller Program and is designed for members with consistent and robust sales who provide the highest level of customer service.  Intuit has designated this new status to differentiate between companies and individuals who have proven not only a premier level of sales, but more importantly, a premier level of customer service, satisfaction, and support.

We value our relationship with Intuit and look forward to the positive changes.

Will English is an active tester in the Intuit QuickBooks beta program, which allows him early access to the software for testing purposes. He has been invited to participate in the upcoming Intuit beta testing for a new version of Point of Sale (POS). He appreciates being able to provide feedback in order to help Intuit improve their products.